Frequently Asked Questions

Our Products

Are the mosaic colours real or not? The mosaic colours are real and achieved by using different types of coloured marbles, quartz, or stones. These materials are carefully arranged to create the desired patterns and images.

I cannot directly perceive your personal sensations or perceptions, including the texture and specific colours of the mosaic pieces.

I would like to experience the texture and colours of the mosaic masterpiece I intend to purchase. Is there a way? Please keep in mind that visualization can differ from individual to individual and may be influenced by memory, imagination, and familiarity with the subject matter. If you lack sufficient information, we can provide you with a comprehensive colour chart including stone samples for a nominal fee of £35. This is also a great way to experience the texture of the mosaic piece you wish to buy. Buy a sample now!

Are the mosaics slippery? No, our mosaics are not slippery. They are suitable for installation inside shower cubicles, pools, or any water-exposed surface.

Can you guarantee the quality? We pride ourselves on being the foremost experts in our field. Our team comprises top-tier artists who expertly handcrafted mosaics using only the finest materials, including premium stone and marble.

Do you believe your products are truly worth their prices when compared to the market? Our mosaics not only showcase premium quality but also remain exceptionally competitive in pricing. Through the recruitment of talented and motivated individuals, we are able to offer our mosaics at highly competitive rates.

Do all of your Mosaics uphold the tradition of being fully handmade? We are proud that our team takes great care in crafting mosaics using natural marble and semi-precious stones, employing techniques that date back to the times of the Greeks, Byzantines, and Romans.

What is the thickness of the mosaic pieces, and are they accompanied by mesh backing? The thick of mosaic pieces is 6-8 mm (0.24-0.32 inches), which includes the mesh backing.

What are the dimensions of the mosaic pieces? Our mosaics are crafted using small pieces of marble arranged in sizes ranging from 3-5 x 5-10 x 6-8mm.

What is the weight of the product? For example, a mosaic piece measuring 60 x 60cm with a thickness of 7mm typically weighs around 4.8kg. This piece of mosaic is composed of approximately 4240 marble pieces and comes mounted on a mesh backing.

Do you offer customization for your mosaics? Absolutely! We have the capability to transform any provided photo into a mosaic masterpiece. Simply send us your desired photo or design along with the required dimensions by clicking on Create Your Own Masterpiece button and fill out the customization form, and within 24 hours, you'll receive a free non-obligatory quote. Additionally, we are more than happy to customize any of our existing designs to match your preferences regarding colour and size.

Can I modify my mosaic's design after it has been completed by the artist? Once your design has been approved upon order confirmation, any alterations to the mosaic after its completion will incur an additional charge. This policy applies to all mosaics available on our website, including custom orders.

Can we install our mosaic outdoors or in swimming pools? Mosaic art is uniquely suitable for installation in outdoor areas and swimming pools due to its ability to withstand wet environments, ensuring the preservation of its vibrant colours and quality.

I want to learn more about the resilience of your mosaics! Our mosaics have the ability to endure diverse weather conditions, ranging from intense heat to sub-zero temperatures, and they also boast chemical resistance, making them suitable for installation in swimming pools, main entrances, garden floor and walls outdoors.

Explain the various ways in which I can utilize a mosaic masterpiece. You have the freedom to place your mosaic wherever you desire; indoor or outdoor. Some popular options for placements include:

• Floor inlays

• Ceiling inlays and domes

• Kitchen and bathroom backsplashes

• Walls

• Table tops

• Swimming pools

• Mirror frames

• Outdoor decorations.

Feel free to explore these diverse options to find the perfect spot for your mosaic.

Do you offer materials for creating mosaic artwork? Are you interested in creating your mosaics? We provide an exquisite selection of hand-cut marble and quartz loose mosaic stones, available for purchase by weight rather than quantity. These stones can be readily assorted and utilized to create stunning mosaic artwork, enhancing the aesthetic appeal of both indoor and outdoor decorative projects.

Can I create my own mosaic? Yes, absolutely! You can definitely create your own mosaics. It's a wonderful and creative art form that allows you to express yourself and make unique pieces of art. Here are some basic steps to get you started:

• Gather Supplies: Get the necessary materials, including mosaic tiles or pieces, adhesive, grout, and a base to work on (such as a wooden board or a ceramic surface).

• Design and Plan: Decide on the design and pattern you want to create. You can draw it on paper first or work directly on the base.

• Break or Cut Tiles: If needed, break or cut the tiles into desired shapes and sizes using tile nippers.

• Glue Tiles: Apply adhesive to the base and carefully place the tiles on it according to your design. Allow the adhesive to dry and set the tiles firmly in place.

• Grout: Once the tiles are secured, fill the gaps between them with grout. Wipe off any excess grout with a damp sponge. Let it dry.

• Clean and Seal: After the grout has completely dried, clean the surface of the mosaic to reveal the tiles' shine. You may want to apply a sealer to protect the mosaic and enhance its appearance.

  Remember, mosaic making is an art form that encourages creativity and experimentation. Don't be afraid to try new things and let your imagination guide you. With practice and patience, you can create beautiful and personalized mosaic masterpieces!

Installation

Do you offer installation services? Unfortunately, we do not provide installation services. Nevertheless, we are more than happy to assist you by offering guidance and providing any necessary information.

Is installing Mosaic difficult? Not at all! Installing mosaics is a straightforward and enjoyable process. You will receive a free installation manual, and for more detailed guidance, you can also check out our YouTube channel where we have various installation videos available.

Do I need to grout my mosaic? Grouting is not required for interior walls, but it is essential for floor and exterior wall installations. Moreover, grouting is mandatory for mosaic installations on walls exposed to water or liquids, such as bathroom or kitchen walls.

What is the difference between Regular grout and epoxy grout?

• Regular grout is a traditional cement-based grout that is commonly used in tile installations. It comes in various colours and is suitable for most indoor tile applications. However, it may require sealing to prevent staining or water penetration, especially for porous tiles like natural stone.

• Epoxy grout is a more advanced and durable option compared to regular grout. It is available in a wide range of colours and is highly resistant to stains, moisture, and bacteria growth, making it an excellent choice for areas prone to water exposure, such as showers, swimming pools, and kitchen countertops. Additionally, epoxy grout does not require sealing and is less likely to crack or break over time, providing a longer-lasting solution. However, epoxy grout can be more challenging to work with due to its quick curing time and may cost more than regular grout.

In summary, if you need grout for standard indoor applications with moderate exposure to moisture, regular grout should suffice. On the other hand, if you require a more durable and water-resistant solution for areas with high water exposure or heavy use, epoxy grout is the recommended choice.

What finishes do your mosaics have? Our mosaics typically come with a polished finish, where the mosaic stones are smoothed to achieve a vibrant and glossy appearance. However, if you prefer to maintain the natural look of the stones, we are more than happy to leave them unpolished in your mosaic masterpiece.

Can I install the mosaics inside shower cubicles? or it is slippery? The slipperiness of mosaic pieces can vary based on factors such as the finish applied, and the surrounding environment. Polished mosaic pieces might have a smoother surface, which could potentially be more slippery when wet compared to natural mosaic pieces. It's important to consider the intended use and location of the mosaic to determine whether additional precautions, such as using non-slip adhesives or sealants, are necessary to ensure safety.

Our natural mosaics offer a non-slip surface, making them suitable for installation within shower cubicles, pools, and any area prone to water exposure.

Are all products currently in stock? Among our mosaic art designs, only the items marked as clearance are available in stock. Other pieces are crafted upon request. In essence, if you have a specific mosaic artwork in mind, you can place an order, and our dedicated artists will bring it to life. Once completed, it will be shipped to its new home.

How are your Mosaics shipped? Our mosaics are delivered as a single piece on a mesh backing. They are carefully rolled, securely wrapped, and dispatched from our workshop using DHL Express or other trusted shipping company . Every order includes a tracking number, and we offer complimentary worldwide shipping for all our customers.

Is insurance provided for damaged mosaics? Our damage rate is exceptionally low, and every mosaic is shipped with comprehensive insurance coverage. Should damage or loss occur, you can be confident that our customers will be fully reimbursed.

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